Lloyd's
Claims
The Syndicate’s objective is to implement what we consider to be best practice in the handling of claims, and to ensure that a consistent approach is adopted. We feel that innovation and flexibility also have a place in helping us to achieve our key aims and we are constantly striving to improve the quality of our claims service.
The claims team aims to handle claims in a manner that achieves the best possible result within the shortest possible time frame, to deal with any policy liability issues promptly and fairly, and to work in partnership with the policyholder and the broker. Our procedure is to undertake an investigation of each claim notification as early as possible, in order to formulate an efficient strategy for resolving the claim.
Where assumptions have been made due to lack of concrete information during the early stage of an investigation, our strategy will then be designed, wherever possible, to clarify the outstanding issue(s) so that the validity of the original assumption can be established, and so that any necessary changes to our strategy can be devised and implemented. The strategy will then be kept under close review throughout the life of the claim. While there may be occasions where a reactive strategy is appropriate, we consider that our strategy should be to proactively seek a resolution of the matter, unless there is a good reason to proceed otherwise.
The claims team is managed by David Siddle who has been with the Syndicate since its inception in 2004. David is assisted by Siobhan Davies and Iain McKinnon.
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